CLAIMS HANDLING PROCEDURES

The carrier should be notified of any Property or Boiler & Machinery loss against a member of the Property Insurance Program which may exceed the deductible.  All claims should be reported through the Program Directors or Maxson Young.  One of the two will forward the claim to the carrier, and an adjuster in your area will be assigned.  Failure to comply with claims reporting requirements and conditions found in the policy may result in a diminished recovery. 

Each member should work cooperatively with representatives of the insurer to efficiently process claims.  If a Program participant is not satisfied with the service provided by the adjuster, the Program Director should be notified so that appropriate action may be taken. 

The following are important items of information which should be provided when reporting claims or occurrences: 

1. The date, time, and location of the event causing a loss. 
2. The person at the agency to contact regarding the claim. 
3. A description of the circumstances of the loss (fire, theft, etc.) 
4. Estimated amount of loss. 
5. A complete copy of any police or fire report. 

 

For your assistance a Claim reporting form is included.  It may be convenient to fax this information to the Program Directors at (415) 597-6762; otherwise, mail information to: 

 

CSRMA Program Directors
Driver Risk Services,
A Division of Robert F. Driver Company, Inc
500 Washington Street, Suite 300
San Francisco, CA  94111

or

Chris Stafford
Maxson Young
1 Sansome Street, Suite 950
San Francisco, CA  94104